Your privacy is very important to MEC Patient App and every reasonable effort will be taken to safeguard any information collected. This Privacy Policy is part of and incorporated into the Terms of Use Agreement ("Terms") applicable to MEC Patient App IMS CarePortal (“the Site”), which may be amended from time to time. Any terms capitalized herein but not defined shall have the same meanings assigned to such terms in the Terms.
By visiting or using the Site, you agree to accept all the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. MEC Patient App reserves the right to update this Privacy Policy at any time. A notification about any updates to this Privacy Policy will appear on the Site home page the next time you log in to the Site after the update is being made and will require you to agree to it. Each time you use the Site, you should check the date of this Privacy Policy (which appears above) and review any changes that have been made since your last visit to the Site. Your continued use of this Site after any changes are made by MEC Patient App is deemed to be acceptance of those changes.
MEC Patient App is committed to the protection of your personal information. MEC Patient App has built the Site with strong and reliable features to keep your information safe and maintains policies to protect the confidentiality of personal information, including health information, obtained from its customers and patients in the course of their regular business functions. Those safeguards and policies are reviewed and tested periodically to prevent unauthorized access to the information.
MEC Patient App shall not use or share personal information with anyone outside MEC Patient App or its Affiliates without your consent, except when permitted or required by federal and/or state law, the Terms, this Privacy Policy or the applicable License Agreement, or to detect, prevent, or otherwise address fraud, security, or technical issues.
Information that MEC Patient App might collect
Use of Information Collected by MEC Patient App
MEC Patient App might use the information collected from you to deliver you the services provided, like accessing your profile, processing a request, communicating with you about the information that you request or about changes to the Site, or in an effort to improve your experience while using the Site. MEC Patient App might also use your information to ensure that the Site is working as intended, to address any troubleshooting, to improve the Site, and develop new services. Also, your information might be used to measure and analyze the usage of the Site.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Site and visiting your account profile page. Any changes will be sent to your healthcare provider for approval before reflecting in your account.
HIPAA Notice of Privacy Practices
To the extent required by state and federal law, the interaction, services and/or functions provided in the Site shall comply in all material respects with all state and federal-mandated regulations, rules, or orders applicable to the services provided herein, including but not limited to regulations promulgated under Title II, Subtitle F of the Health Insurance Portability and Accountability Act (Public Law 104-91) (“HIPAA”) as amended, including the protection of any Personal Health Information (“PHI”).
Data Security
MEC Patient App has implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. This includes the implementation of an authentication process by using a Username and a Password set by you and data encryption to ensure that personal information is transmitted securely.
The safety and security of your information also depend on you. If you have been given or have chosen a password for access to certain parts of the Site, you are responsible for keeping this password confidential. Do not share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although MEC Patient App takes reasonable steps to protect your personal information, the security of your personal information transmitted through the Site cannot be completely guaranteed. Any transmission of personal information is at your own risk. MEC Patient App shall not be responsible for circumvention of any privacy settings or security measures contained on the Site.
Linking to Other Sites
From time to time MEC Patient App might provide links to websites not owned or controlled by MEC Patient App. We do this because we think this information might be of interest or use to You. While MEC Patient App does its best to ensure your privacy, MEC Patient App cannot be responsible for the privacy practices of other sites. A link to a non-MEC Patient App website does not necessarily constitute or imply an endorsement by MEC Patient App to that website or that is an affiliate of MEC Patient App. Additionally, MEC Patient App cannot guarantee your privacy or the quality or accuracy of information presented on non-MEC Patient App websites. Use or submission of data to such sites shall be at your sole risk. MEC Patient App encourages you to review the privacy practices of any website you visit.
Use of electronic mail
MEC Patient App may provide email links through the mobile channel to further facilitate communication with you. Information collected through electronic mail may be shared with MEC Patient App’ customer service department, employees, or third parties that perform services on MEC Patient App’ behalf. Unless otherwise noted, electronic mail through the mobile channel is not a completely secure and confidential means of communication. Non-encrypted electronic communications may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us.
Sharing of Information with Third Parties
MEC Patient App will not sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy.
MEC Patient App may disclose collected Personal Information as indicated in this privacy policy with our subsidiaries and affiliates; to contractors, service providers, and other third parties used to support the Site and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which its disclosed to them; to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of MEC Patient App LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by MEC Patient App LLC about the Site users is among the assets transferred; to fulfill the purpose for which you provide it; or for any other purpose disclosed by us when you provide the information.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to legal@medpharmservices.com
Aggregated De-Identified Information
MEC Patient App may provide aggregated de-identified personal information to some of MEC Patient App’ business partners. This information is used collectively and does not identify you individually in any way. In addition, as set forth in the Terms for the Site, MEC Patient App may, subject to the limitations set out in the Terms of Use, use certain de-identified PHI.
Law Enforcement and Protection of Users and the Site
MEC Patient App will, to the extent permitted or required by law, disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena, or another legal process. MEC Patient App may also use or disclose your information as permitted by law to perform charge verifications, apply or enforce the Site's Terms, or protect MEC Patient App’ rights, interests, or property as well as those of our affiliates, clients, or website users. Following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at legal@medpharmservices.com
Information You Provide to Us
When You make use of the Services, We may ask You to provide:
"Personal Information" in connection with your use of the Services such as name, date of birth, age, gender, sexual orientation, race, medical history, medical treatment including prescribed medications, address, e-mail, telephone number, username, password, etc. Personal Information is collected when You establish an account with us upon your request for a Reference ID from your healthcare provider, when You send information while using the Services or when You communicate with us about the Services.
Information such as geographic location, full-face photographs or images, healthcare record numbers, account numbers, device identifiers, certificate or license numbers, insurance card images, device details and device name, biometric identifiers (including facial recognition and speech recognition data), and any other identifier by which you may be contacted online or offline.
Automatic Information Collection and Tracking
When You download, access, and use the Services, they might use technology to automatically collect:
Usage Details. We may automatically collect certain details of your access to and use of the Services, including traffic data, location data, logs, and other communication data and the resources that You access and use on or through the Services. We may use this data to analyze trends and statistics to improve your online experience or our customer service.
Device Information. We may collect information about your device, including mobile device, and internet connection, including the device’s unique identifier, IP address used to connect your device to the Internet, operating system, application programming interface, browser type, mobile network and/or Wi-Fi information, Bluetooth settings, and the device’s telephone number.
Stored Information and Files. The Services may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, phone library, calendar, and address book information. Location Information (Mobile Devices). The Services might collect real-time information about the location of your mobile device. If You do not want us to collect this information You can turn off Location Services on your mobile device at any time.
Camera and Microphone. The Services might have access to your device’s camera and/or microphone. If You do not want us to have access to your device’s camera and/or microphone You can turn off the camera and/or microphone access on your device at any time.
Third-Party Information Collection
We may disclose your Personal Information with our subsidiaries and affiliates; to our contractors, service providers, and other third parties hired to support the Services and who are bound by contractual obligations to keep your Personal Information confidential and use it only for the purposes for which it is disclosed to them; to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about You is among the assets transferred; to fulfill the purpose for which You provide it to us; or for any other purpose disclosed by us when You provide the information.
Furthermore, when You access or use the Services, certain third parties may use automatic information collection technologies to collect information about You or your device. These third parties may include:
Analytics companies, Your mobile device manufacturer, Payment processing companies, Location technologies provider, Cloud Platform providers.
The information they collect may be associated with your Personal Information or with your online activities over time and across different websites, apps, and other online services. They may use this information to provide You with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If You have any questions about an advertisement or other targeted content, You should contact the responsible third party directly.
Your Choices about our Collection, Use, and Disclosure of Your Information
We strive to provide You with choices regarding the Personal Information You provide to us. This section describes mechanisms We provide for You to control certain uses and disclosures of your Personal Information.
Tracking Technologies. The Services might collect real-time information about the location of your device. You can set your browser to stop tracking your device, refuse all or some browser cookies, or to alert You when cookies are being sent.
Analytics companies, Your mobile device manufacturer, Payment processing companies, Location technologies provider, Cloud Platform providers.
The information they collect may be associated with your Personal Information or with your online activities over time and across different websites, apps, and other online services. They may use this information to provide You with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If You have any questions about an advertisement or other targeted content, You should contact the responsible third party directly.